Frequently Asked Questions

Hisab Bank was founded in 1998 in Erbil, with a vision to create a modern, trustworthy Islamic financial institution for the Iraqi people.

Our headquarters is located in Erbil, Zagros Street, opposite Sami Abdul Rahman Park. We also have a branch in Sulaimaniyah.

All our branches are open from 8:30 AM to 3:00 PM, Sunday through Thursday. We are closed on Fridays and public holidays.

Visit any of our branches with your valid ID and proof of address. Our friendly team will guide you through the simple, quick process.

You will need a valid identification document (passport or national ID) and proof of address (utility bill or rental agreement).

You can check your balance through our mobile app, online banking, or by visiting any of our branches or ATMs.

MyAccount is our premium banking program offering exclusive benefits, priority service, and competitive rates for public sector employees.

We offer three types of Visa debit cards: Classic (free), Gold ($5/month), and Platinum ($15/month). Each card offers different features and benefits.

The Classic card is free. Gold costs $5 per month, and Platinum costs $15 per month. All cards offer excellent value for their features.

Absolutely. All our Visa cards are accepted at millions of locations worldwide.

Contact us immediately at 0775 430 30 33 or visit any branch to block your card and request a replacement.

Yes! Our digital banking platform allows you to manage your accounts, transfer funds, and track transactions securely 24/7.

Visit our website and click on the “Login” button. You will need your account number and password. Contact your branch for initial setup.

Yes, our mobile banking app is available for download on both the Apple App Store and Google Play Store.

MyAccount is a government initiative to digitize salaries for public sector employees, improving efficiency, transparency, and financial inclusion.

All public sector employees, professionals, pensioners, and social welfare beneficiaries are eligible.

Multiple partner banks participate, including Hisab Bank as a leading Islamic banking partner.

Absolutely. We employ state-of-the-art encryption and security protocols to ensure your assets are protected at all times. We are fully compliant with Central Bank of Iraq regulations.

We use advanced encryption, multi-factor authentication, 24/7 fraud monitoring, and rigorous security protocols to protect your information.

Contact us immediately at 0775 430 30 33 or visit any branch. Our team will investigate and take appropriate action.