Terms & Conditions
Our commitment to transparency, fairness, and compliance with Islamic Sharia principles and Central Bank of Iraq regulations.
Understanding Your Rights & Obligations
Please review the terms and conditions that govern your relationship with Hisab Bank.
- Customer Rights
- Customer Obligations
- Bank Commitment
Customer Rights
- To receive services and products that comply with Islamic Sharia principles and are approved by the Sharia Supervisory Board.
- Transparency and disclosure of contract terms, profits, fees, and risks before entering into a contract.
- Fair and non‑discriminatory treatment in accordance with applicable laws and regulations.
- Confidentiality of personal and financial information and data.
- The right to submit complaints and objections and receive a response within a specified timeframe.
- Fair redress in case of genuine financial difficulties without imposing any obligations that violate Sharia.
Customer Obligations
- Providing accurate and up‑to‑date information and complying with Know Your Customer (KYC) requirements.
- Adhering to the terms and conditions of Sharia‑compliant contracts and using financing for the agreed‑upon purpose.
- Repaying financial obligations on their due dates.
- Using accounts, cards, and electronic services responsibly.
- Maintaining the confidentiality of access methods and immediately reporting any unauthorized use.
- Cooperating with the bank in compliance and anti‑money laundering requirements.
Bank Commitment
Hisab Bank is committed to implementing the instructions of the Central Bank of Iraq and the provisions of Islamic Sharia, protecting customer rights, and promoting transparency and fairness in all its transactions.
CBI Compliance
Full adherence to all Central Bank of Iraq regulations and supervisory requirements.
Sharia Compliance
All products and services are reviewed and approved by our Sharia Supervisory Board.
Data Protection
Your personal and financial information is protected with industry‑standard security measures.
Key Principles
Our terms and conditions are built on three foundational principles that guide everything we do.
Sharia Compliance
All our products and services adhere strictly to Islamic Sharia principles, ensuring ethical and fair banking.
Transparency
We believe in clear communication, honest disclosure, and complete transparency in all our dealings.
Customer Protection
Your rights and financial security are at the heart of everything we do.
Terms & Conditions FAQs
Quick answers to the most common questions about our terms and conditions.
What is the Sharia Supervisory Board?
Our Sharia Supervisory Board is a committee of Islamic scholars who review and approve all our products and services to ensure they comply with Islamic principles.
How does Hisab Bank protect my data?
We use advanced encryption, multi‑factor authentication, and strict access controls to protect your personal and financial information at all times.
What should I do if I disagree with a decision?
You have the right to submit a complaint through our customer service channels. We will review your case and respond within the specified timeframe.
Are all products Sharia‑compliant?
Yes. All products and services offered by Hisab Bank are reviewed and approved by our Sharia Supervisory Board to ensure full compliance.
Questions About Our Terms?
If you have any questions about our terms and conditions, please don’t hesitate to contact us.
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